Editor’s note: The Crew is kicking off the new Unsung Heroes Series, an ongoing catalogue of articles that will focus on the folks who work extra hard to make our local breweries great, but maybe don’t get the recognition of the owners and head brewers/brewmasters we all know and love. We asked all the breweries to nominate one or two members of their staffs. To start us off, AmyO went to the west side to meet with the unsung hero(ine) of Flix Brewhouse. — Stoutmeister
I had no idea what to expect as I arrived at Flix Brewhouse early one Sunday morning in order to interview Misha Lockamy, the day shift bartender. I know I did not expect to be interviewing someone who grew up in Seoul, South Korea, who has a degree in astrophysics, and was a mechanic in the Air Force. Oh, and she’s also the proud mother of two children.
Misha’s heroism might be “unsung” outside the walls of Flix, but internally the staff is quick to sing her praises. Her diverse background and knowledge, and her willingness to jump in and do whatever needs to be done, is what makes her such a valuable employee. And, it is why Will Moorman, Flix Brewhouse’s head brewer, nominated Misha to be profiled for this series.
“Misha’s passion for Flix Brewhouse’s beers is second to none, and shows our new employees what being a team member at Flix is all about,” Will said.
Flix Brewhouse also has locations in Texas, Iowa, and Indiana. It is the first theater in the country to brew beer on site. The Albuquerque location is unique in several ways. One is that it does not have a full bar due to state regulations. This has its drawbacks, but also aids in keeping the focus more on the beer. Because Albuquerque is quite the beer town, another unique aspect is that sometimes people come just to sit at the bar and have a beer, rather than go see a movie. Misha said that really does not happen at the other locations.
Misha said Flix has the most rigorous training she has been through other than the military. She had nine days of training on every aspect of the operation (short of the actual brewing), starting as a runner. On her days off, Misha sometimes helps out in the brewery, and having been a mechanic in the Air Force lends itself well to being around the brewhouse.
This is a new series for the DSBC, so I pondered where to start the conversation about being an unsung hero. I decided to ask Misha if she might know why she was nominated. She said that was a good question, because she feels like everybody works really hard at Flix. There are about 200 employees, which she thinks makes it even more flattering that Will nominated her.
“Maybe because I’m a little universal here?” Misha said. “I teach the brew class (to other employees) … I guess they got good feedback. They did an anonymous survey and more than half of new employees said that the brew class was the most useful and enjoyable aspect of training.”
That was it — she got it on the first try. In fact, her training has been so successful, they want to roll it out to all of the Flix locations. I asked her how the class originally came to be. She replied that her general manager came to her one day to ask a favor. He said every time he overheard her speaking to a guest, he learned something. He wanted to know if she could please share that knowledge with all the other bartenders. So, Misha designed an agenda for the class — which he was not expecting — and the manager was very impressed, she said. Although Misha had not written the agenda with the intention of anyone else seeing it, this information was ultimately shared with the other locations.
In the brew class, Misha said she talks about the brewing process, the ingredients in beer, and the difference between lagers and ales. She gives a brewery tour and lectures attendees on the enemies of beer, and how to avoid introduction of off-flavors. She describes the history of each of the core Flix beers and what they should taste like. She has the employees taste the beers, and asks them to branch off from saying “like” and “dislike” to include the use of more descriptive adjectives. It varies, but a class is usually about an hour and a half long, and has three or four people. A recent class, however, lasted two and a half hours and had 12 people, Misha said. Some employees have asked to come back multiple times.
Prior to joining the Flix staff full time, Misha worked at Ponderosa. She said she started there when it first opened. In fact, Misha credited her beer history fascination and quest for knowledge to Bob Haggerty, Ponderosa’s previous head brewer who is now at Steel Bender Brewyard. He would tell her facts about the beer and her eyes would light up, she said. She soaked up all the information like a sponge.
Misha was recently was a guest judge at a Dukes of Ale local home brewing competition. She is a Cicerone certified beer server and said she is nearly ready to take the test for level two. Because of her vast knowledge, her science background, and her mechanical skills, I asked Misha if she would like to be a brewer herself one day. Misha said that she would love to, but also cannot see herself giving up bartending. She has a real desire to work with the public and is hesitant to switch fully out of customer service, because she learns something every day from interacting with other people.
When I inquired as to what she feels is the best thing about this particular job, Misha said it is the people she works with. While this may seem like some sort of typical or canned response, Misha said that in any competitive environment there is actually healthy, productive competition. The staff is very much there for each other, inside and outside of work. She called them genuinely positive people, who are not, “fake happy.” Misha said she makes a conscious effort to know and address each employee (remember, there are a lot of them) by name.
Using that information, and in order to come full circle with the interview, I turned the tables and asked Misha who would she nominate for this title of unsung hero if she were asked to make the decision. She was slightly hesitant to commit to an answer at first, but relented and said it would be twin sisters Marin and Jena. They mainly work in the box office, but jump in to help wherever needed. They come in on days off and after school. Marin and Jena call themselves “mirror twins,” because one is left handed and the other right. But, Misha said they are very much alike in that they are super smart, kind, and intuitive people who are willing to work any shift, any time.
Following the interview, I got a behind the scenes tour, some of which I cannot share in photos. I will say, though, that it’s quite interesting. Unfortunately, no one there on Sunday morning had the key to enter the brewing area. I stood there peering through the glass at all the equipment and thinking how it would be nice if I could take Misha’s class. But, I had already taken up more than enough of her valuable time. She was heading off to go pull apart the front end of her car to replace her own cracked radiator. Yes, by herself. That, friends, is pretty damn heroic.